Having trouble with your device, software, or access? Here’s how to get help from the IT team at [Company Name]. We’re here to keep you productive!
Tip: 📸 Attaching screenshots of the error saves time and helps IT solve your issue faster!
💡 Common Issues We Can Help With
- Computer or laptop won’t start
- Can’t access email, Teams, or shared drives
- Printer or hardware problems
- Software installation or updates
- Lost or forgotten passwords
- Security concerns or phishing emails
📨 How to Request Support
- Open a support ticket
- Go to [IT Support Portal Link]
- Fill out the request form with as much detail as possible (screenshots help!)
- Or, send an email
- Email [it-support@[company].com]
- Include your name, device, and a description of the issue
- For urgent issues:
- Call the IT hotline: [phone number]
- Or mark your ticket/email as “Urgent”
🚦 What Happens Next?
- You’ll get a confirmation with your ticket number
- IT will reply within [e.g., 1 business day]
- For urgent issues, response is usually within [e.g., 1 hour]
- You’ll get notified when your issue is resolved or if more info is needed
🔒 Security Reminder
- Never share your password, even with IT
- Report suspicious emails or activity immediately
- IT will never ask for your password via email